Oh man, Netflix is so out it may never be in again. Here is a company that was riding so high it literally took over the entire movie rental space. They shot themselves in both feet and probably their arms and legs as well. Their biggest crime – they forgot about their customers and could only think about their own bottom-line – not a great way to run a business. Check out this report from Bulldog Reporter (media web site and news).
Read all about it here: “Netflix Is 2011′s Biggest Loser In New Customer Satisfaction Survey: Poor Business Strategy and Bad PR Keeps Haunting Movie-Rental Company — Meanwhile, Amazon Takes Top Honors, With Apple and Avon Close Behind.”