Client in the News: Monica Eaton-Cardone of Chargebacks 911 Applauds Faster Payments for Merchants’ Cash Flow but Warns of Fraud


Faster Payments and Cash Flow for Merchants Sound Wonderful, But the Price to Pay May be an Increase in Fraud.

PaymentsSourcJoTo PR client, Monica Eaton-Cardone of Chargebacks 911, was featured in an article in PaymentsSource titled, Is Adoption of Real-Time Payments Keeping Up With Fraud?

Faster and real-time payments are finding more and more use cases, but the razor-thin transaction windows are alluring to fraudsters who want to make a swift getaway with stolen funds. In a recent survey of business owners by Aite Group, 80% of respondents indicated that they would be interested in instant funding from acquirers and lenders, and 80% of those businesses would be willing to pay a fee for faster payments. In addition, 85% indicated that they would change acquirer relationships, i.e. the companies whose credit cards they accept, if another merchant acquirer offered instant funding of card receipts.

The phrase “real-time payment” generally means an execution of a few seconds, which is a small window for banks and payment networks to catch suspicious behavior. The threat of real-time payments crime is new enough that the Federal Reserve is still working on defining and classifying real-time payments security. “Although merchants will be pleased at first because of the initial speed of transaction,” commented Monica Eaton-Cardone, co-founder and chief operating officer (COO) of Chargebacks911, “the real hurdle with real-time payments will be reduced trust and fraud.  There is currently no universal method for challenging a transaction, obtaining a refund for goods not received, or claiming back funds remitted against fraud.  Until we have a consistent set of guidelines for how to handle fraud and chargebacks that is standardized across the marketplace, adoption rates are predicted to wane – despite merchant’s incentive for reduced processing fees.”

Chargebacks911 empowers businesses to combat constantly evolving fraud tactics and mounting customer disputes that directly threaten profitability. Operating as The Chargeback Company in Europe, Chargebacks911 has pioneered effective, industry-leading solutions designed to reduce chargeback fraud, alleviate processing costs, mitigate risk and recover revenues.


The company’s unparalleled expertise and proprietary technology have earned three consecutive CNP Customer Choice Awards for Best Chargeback Management Solution, three successive AI Lions’ Den Awards for Best Airline Industry Solution, and Gold and Silver Stevie Awards from the American Business Awards (ABA). With innovative and highly scalable services ranging from Intelligence Source Detection™ (ISD) to Tactical Representment, Chargebacks911 uncovers the true source of chargebacks, battles unjustified disputes, rescues lost revenue, safeguards reputations, and defends against relentless, ever-changing cyberthreats.


PaymentsSource is designed for finance professionals. Topics include money, economy, markets, business and investment.


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