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Client in the News: Monica Eaton-Cardone, COO of Chargebacks911, Underscores the Increase in Chargebacks from BOPUS Orders

Client in the News: Monica Eaton-Cardone, COO of Chargebacks911, Underscores the Increase in Chargebacks from BOPUS Orders

BOPUS Orders Remain Convenient Shopping Options for Consumers

JoTo PR client, Chargebacks911, was featured in an article in Ozy Media titled, TALKING SHOP: CAN CLICK AND COLLECT CHALLENGE AMAZON?

Retailers are risking a rise in fraud by not requiring shoppers to provide ID or credit cards when they pick up their orders. Some retailers have seen their chargeback rate (when a credit card provider demands reimbursement from a retailer for a fraudulent transaction) on BOPUS orders increase to 29 percent, according to a client data analysis by fraud prevention company, Chargebacks911.

Many stores have also found it difficult to ensure they have products in stock when customers order online and pick up in-store. OrderDynamics found that basic inventory visibility decreased by 31.2 percent in 2018, compared to 2017, for more than 750 U.S. retailers. Ultimately, Eaton-Cardone predicts our smart home devices will know our food preferences, and when we’re out of things it will auto-order our groceries for us. But for those wanting the experience of convenient shopping, BOPUS might remain the best bet. That’s if BOPUS stores can up their game.

Chargebacks911 empowers businesses to combat constantly evolving fraud tactics and mounting customer disputes that directly threaten profitability. Operating as The Chargeback Company in Europe, Chargebacks911 has pioneered effective, industry-leading solutions designed to reduce chargeback fraud, alleviate processing costs, mitigate risk and recover revenues. The company’s unparalleled expertise and proprietary technology have earned three consecutive CNP Customer Choice Awards for Best Chargeback Management Solution, three successive AI Lions’ Den Awards for Best Airline Industry Solution, and Gold and Silver Stevie Awards from the American Business Awards (ABA). Discover why Chargebacks911 is a hero to the payments industry, nemesis of fraudsters and trusted protector of over 2.4 billion transactions per year, representing clients worldwide—visit https://www.chargebacks911.com.

Ozy Media that focuses on news, arts, culture, politics, business and sports. OZY was launched in September 2013 by former MSNBC journalist Carlos Watson.

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