Client in the News: Monica Eaton-Cardone, COO of Chargebacks911, Defines Key Trends and Predictions for Digital Retail in 2019


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JoTo PR client, Chargebacks911, wrote a bylined article in Retail TouchPoints titled, Three Online Retail Trends And Predictions For 2019.

NRF’s Big Show is the place to be every year for the latest insights and data in the retail sector. It’s always a fascinating experience. NRF attracts tens of thousands of attendees, but each person can interpret the information shared at the event differently. Based on what I observed, there a few key trends and predictions to watch for in digital retail in 2019: Conversational and voice-enabled commerce on the rise, potential for another round of blockchain adoption and specific fraud tactics will be obstacles.

It might sound a little strange, but the key to customer comfort and accelerated growth with the conversational approach is automation. Taking a hybrid automated/live approach to service is already a popular solution. In fact, about 85% of customer interactions online will be conducted without a human service provider by 2020. Additionally, 2019 may bring on a renewed interest in blockchain platforms. Blockchain technology holds tremendous potential for supply chain management, tracking products and shipments and managing inventory. If one or two major players sign on in 2019, blockchain adoption can accelerate rapidly.

Chargebacks911 empowers businesses to combat constantly evolving fraud tactics and mounting customer disputes that directly threaten profitability. Operating as The Chargeback Company in Europe, Chargebacks911 has pioneered effective, industry-leading solutions designed to reduce chargeback fraud, alleviate processing costs, mitigate risk and recover revenues. The company’s unparalleled expertise and proprietary technology have earned three consecutive CNP Customer Choice Awards for Best Chargeback Management Solution, three successive AI Lions’ Den Awards for Best Airline Industry Solution, and Gold and Silver Stevie Awards from the American Business Awards (ABA). With innovative and highly scalable services ranging from Intelligent Source Detection™ (ISD) to Tactical Representment, Chargebacks911 uncovers the true source of chargebacks, battles unjustified disputes, rescues lost revenue, safeguards reputations, and defends against relentless, ever-changing cyberthreats. Discover why Chargebacks911 is a hero to the payments industry, nemesis of fraudsters and trusted protector of over 2.4 billion transactions per year, representing clients worldwide—visit https://www.chargebacks911.com.

Retail TouchPoints highlights the latest news from the different newsletters of Retail Touch Points and provides in-depth analysis from the major areas of the other newsletters.

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